Consulting
What if you could reclaim wasted time, clear backlogs, and spark real, lasting impact for everyone your agency serves?
Conquer Your Capacity Crisis
C!A consulting helps human services agencies tackle one of their toughest challenges: the capacity crisis – the ongoing struggle to meet ever-increasing workloads and serve customers quickly and accurately. Our consultants partner with HHS agencies to break through the bottlenecks once and for all. From strategic consulting and project management to organizational change and tech services, we have what it takes to modernize systems, streamline operations, and help teams deliver exceptional service. By combining our deep human services experience, business process redesign (BPR) expertise, and innovative SaaS solutions, C!A empowers agencies to:
Streamline service delivery.
Recover and expand staff capacity.
Simplify and accelerate eligibility decisions.
Gain real-time visibility into workflow and performance.
Streamline service delivery.
Recover and expand staff capacity.
Simplify and accelerate eligibility decisions.
Gain real-time visibility into workflow and performance.
Our proven approaches and tools – such as business process redesign, robotic process automation, AI, and integrated service-delivery platforms – lift administrative burdens, reduce backlogs, and free up staff to focus on the complex tasks that truly matter. Whether the challenge is modernizing child care, optimizing child support operations, shortening child welfare case times, automating Medicaid and SNAP eligibility, or preparing for unemployment spikes, C!A delivers measurable results:
Substantial improvements in timeliness (up to 70% faster).
Greater accuracy through standardized, repeatable processes.
Consistent increases in capacity (40%–130%).
Significant reductions of repetitive tasks via digital assistants and automated workflows.
Substantial improvements in timeliness (up to 70% faster).
Greater accuracy through standardized, repeatable processes.
Consistent increase in capacity (40% or more).
Significant reduction of repetitive tasks via digital assistants and automated workflows.
From strategic advisement and hands-on process redesign to implementation and change management, C!A creates customer-centric solutions that rise above the traditional one-size-fits-all technology model. Our expert teams collaborate with agency leaders and frontline staff to ensure new processes fit comfortably into day-to-day operations. With C!A, agencies can break free from bottlenecks and burnout cycles – and serve children, families, and communities faster, more efficiently, and with greater impact.
